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At a Glance
Quick overview of Zendesk
Platforms
Company
Pricing
Suite Team $55/agent/mo / Suite Growth $89/agent/mo
What is Zendesk?
Zendesk is the industry-leading customer service platform with AI capabilities including Answer Bot, intelligent routing, and agent assistance. It provides a complete solution for support tickets, live chat, voice, and self-service across all channels.
Pros
- Industry standard
- Comprehensive features
- Strong ecosystem
- Reliable
- Good analytics
Cons
- Expensive
- Complex setup
- UI feels dated
- Add-ons cost extra
Key Features
10 features available
AI Answer Bot
Intelligent triage
Agent Workspace
Omnichannel support
Help center
Community forums
Voice
Chat
Analytics
1000+ integrations
Zendesk Pricing
Suite Team $55/agent/mo / Suite Growth $89/agent/mo
Visit website for full pricing details
View PricingQuick Specs
Deployment
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Estimated Annual Savings
User Reviews
15,678 reviews
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Company Info
- Name
- Zendesk Inc
- Founded
- 2007
- Location
- San Francisco, USA