Freshdesk
FeaturedAI-powered help desk with Freddy AI
Freemium
60000 users
0.0
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60000
Users
2010
Founded
At a Glance
Quick overview of Freshdesk
Platforms
Web
iOS
Android
Company
Freshworks
San Mateo, CA
Est. 2010
5000 employees
Pricing
Freemium
Free for 2 agents, paid from $15/agent
Free trial available
Best for
Help deskCustomer supportIT service deskSelf-service
What is Freshdesk?
Freshdesk with Freddy AI delivers 225% ROI, 95% omnichannel resolution rate, and up to 80% automation.
In-Depth Review
Freshdesk is a customer support platform featuring Freddy AI for intelligent automation. The platform offers ticketing, self-service, and omnichannel support with AI-powered routing, suggestions, and chatbots. Freshdesk claims 225% ROI and 95% first contact resolution rates. Pricing starts at $15/agent/month with Freddy AI features available across tiers.
Pros
- Good free tier
- Easy to use
- Affordable
- Good AI features
- Clean interface
Cons
- Limited free features
- Can get expensive
- Some integrations lacking
- Freddy AI limitations
Key Features
8 features available
🧠
Freddy AI
✨
Ticketing
✨
Self-service portal
⚡
Automations
✨
SLA management
📊
Reporting
✨
Omnichannel
🔌
Integrations
Freshdesk Pricing
Quick Specs
Deployment
Cloud
Mobile Apps
Security
Support
Support Center
Documentation
Implementation Details
< 1 day
Time to Deploy
Easy
Learning Curve
✓
Documentation
ROI Calculator
Estimated Annual Savings
Annual Savings:
$65,000
Tool Cost (est.):
$12,900/yr
ROI:
27x
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Company Info
- Name
- Freshworks
- Founded
- 2010
- Location
- San Mateo, CA