Zendesk AI
FeaturedAI-powered customer service platform
Paid
100000 users
0.0
Rating
0
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100000
Users
2007
Founded
At a Glance
Quick overview of Zendesk AI
Platforms
Web
iOS
Android
Company
Zendesk
San Francisco, CA
Est. 2007
6000 employees
Pricing
Paid
Suite from $55/agent/month
Best for
Customer supportHelp deskSelf-serviceOmnichannel support
What is Zendesk AI?
Zendesk offers AI for customer service with intelligent bots, enhanced self-service, and agent productivity tools.
In-Depth Review
Zendesk is a comprehensive customer service platform with AI capabilities including AI Agents, intelligent routing, and agent assistance. The platform serves businesses of all sizes with support ticketing, live chat, help center, and analytics. Zendesk AI is available as an Advanced AI add-on ($50/agent/month) on top of Suite plans starting at $55/agent/month.
Pros
- Comprehensive platform
- Strong enterprise features
- Good integrations
- Reliable
- Scalable
Cons
- Expensive
- Complex pricing
- AI is add-on
- Can be overwhelming
Key Features
8 features available
🧠
AI Agents
✨
Intelligent triage
✨
Agent copilot
✨
Help center
✨
Ticketing
💬
Live chat
📊
Analytics
✨
Workforce management
Zendesk AI Pricing
Quick Specs
Deployment
Cloud
Mobile Apps
Security
Support
Support Center
Documentation
Implementation Details
< 1 day
Time to Deploy
Easy
Learning Curve
✓
Documentation
ROI Calculator
Estimated Annual Savings
Annual Savings:
$65,000
Tool Cost (est.):
$3,300/yr
ROI:
27x
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Company Info
- Name
- Zendesk
- Founded
- 2007
- Location
- San Francisco, CA