4 Best Alternatives to Freshdesk
in February 2026
Freshdesk
AI-powered help desk with Freddy AI...
List of Alternatives to Freshdesk
Here are some of Freshdesk's top competitors in the AI Customer Support category: Slack, Intercom Fin, Zendesk AI, Drift.
1
Slack
AI-Powered Team Communication & Collaboration
Slack is the leading workplace communication platform now enhanced with AI features. Slack AI helps you search conversations intelligently, summarize channels and threads, get daily recaps, and draft messages. It keeps your team connected and productive.
2
Intercom Fin
#1 AI Agent for customer service
Fin is the highest-performing AI Agent in customer service, delivering better answers and resolving more complex queries than any other.
No active deals
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3
Zendesk AI
AI-powered customer service platform
Zendesk offers AI for customer service with intelligent bots, enhanced self-service, and agent productivity tools.
No active deals
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4
Drift
AI-powered buyer engagement platform
Drift is a human-centric, AI-powered buyer engagement platform that listens, understands, and learns from buyers.
No active deals
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